Shipping policy

🚚 Shipping Policy

Order Processing Time
All orders are processed within 24–72 hours (1–3 business days) after you place your order. You’ll receive a confirmation email once your package is on the way.

Shipping Time
We deliver worldwide. Shipping usually takes 6–15 business days, depending on your location.
All shipments include tracking information so you can easily follow your package’s journey.

Shipping Confirmation & Tracking
Once your order has shipped, you’ll receive an email with your tracking number and link. Please allow up to 48 hours for tracking updates to appear.

Delays
In rare cases, shipping times may be affected by customs, weather, or holiday demand. If your order seems delayed, please contact us and we’ll help you right away.

Refunds & Exchanges
We offer a 30-Day Refund or Exchange Policy for all orders — ensuring a hassle-free shopping experience.
If you’re not satisfied with your purchase or receive a defective item, simply reach out to our support team within 30 days of delivery, and we’ll make it right.

Need Help?
If you have any questions about your order, please contact us at hellolacierra@gmail.com.
We’re always happy to help!